We are due to perform system upgrades and maintenance on our platform that manages our Domain Names and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 120 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.

We are due to perform essential system upgrades and maintenance of our real-time monitoring platform.

The work is expected to take approximately 8 hours to complete, during this time Pipe Ten engineers will not receive proactive alerts and access to https://metrics.pipe.co/ will be unavailable.

The work does not impact any other services so if you experience any issues with your services please raise a support ticket in the usual way and we will investigate.

We are due to perform system upgrades and maintenance on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.

We are due to perform system upgrades and maintenance on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been postponed.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 120 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.

We are due to perform system upgrades and maintenance on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.


This work has been completed successfully.

We are due to perform a reboot of a service switch in Sheffield (DC1), this will impact a number of servers the majority of which are from the Legacy H-Sphere Hosting cluster including shared servers:

web1.pipeten.co.uk
web3.pipeten.co.uk
web6.pipeten.co.uk
web10.pipeten.co.uk

win2.pipeten.co.uk
win3.pipeten.co.uk
win6.pipeten.co.uk

The reboot is expected to disrupt services for up to 5 minutes

Whilst it is essential that we perform such maintenance to ensure the ongoing stability and security of our network, we are taking all precautions to minimise the inconvenience caused. We appreciate your understanding and patience during these works.

The reboot has now been completed.

We are investigating an issue with the shared server dwin41. We will update this notice with more information.

Update: We are still investigating, the server is online, but we are aware of websites showing 500 error messages.

Update: This issue has now been resolved. All sites should be working as expected.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

Works completed successfully.