We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

Works have been completed successfully.

Our third party will be carrying out some maintenance on their network link between Manchester and London during the following window:

Start Time: Wednesday 22nd January 23:01
End Time: Thursday 23rd January 02:00

During this time, your service is deemed as 'at risk' and there is expected to be some network latency as data is re-routed around this link.

We would like to apologise for any inconvenience this may cause you.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

Works have been completed successfully.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has now been completed.

We are performing a software upgrade to the main https://www.pipeten.com website.

During the very brief window the website will be unavailable.

Customers will still be able to login to their account control panels directly using the links below:

https://my.pipe.co
https://whm.pipe.co
https://purely.domains

The work is expected to take less than 5 minutes.

We are performing a software upgrade to the main https://www.pipeten.com website.

During the very brief window the website will be unavailable.

Customers will still be able to login to their account control panels directly using the links below:

https://my.pipe.co
https://whm.pipe.co
https://purely.domains

The work is expected to take less than 5 minutes.

Engineers are carrying out maintenance on the mail.pipeten.co.uk server between 12:00 - 13:00.

The work is expected to take approximately 10 minutes.

During this time mail services will be temporarily unavailable.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

These works have been completed successfully.

We are performing a software upgrade to the main https://www.pipeten.com website.

During the very brief window the website will be unavailable.

Customers will still be able to login to their account control panels directly using the links below:

https://my.pipe.co
https://whm.pipe.co
https://purely.domains

The work is expected to take less than 5 minutes.

We are investigating an issue which appears to be affecting some services within our Sheffield facility. We believe this to be upstream and are liasing with our provider.

Updates will be posted as available.

Updates:

12:45 - It appears the issue has been resolved. The service is still deemed at risk until we've heard from the provider. - Priority downgraded to Medium

14:25 - Issue marked as resolved.

On Thursday 5th March third-party engineers will perform maintenance on one of the two Core MPLS-P/PE devices in the Telehouse POP (THN).

Connectivity to customer networks in DC2 Derby may be briefly impacted while traffic is re-routed away from the devices being upgraded and back again.

Network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

The work was completed successfully.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has been completed successfully.

We are due to upgrade the webmail service at https://roundcube.pipeten.co.uk to the most recent version.

This work will take approximately 30 mins and the web mail service will be at risk during this time.

Our shared email service will not be affected by this work.

Our monitoring systems alerted Pipe Ten's on call engineers to some network related issues, we have escalated the issue to our upstream provider and continue to monitor and investigate the situation.

04:30: Monitoring systems alert engineers.
04:45: Engineers identify network anomalies inbound to the data centre.
04:50: Escalated the issue to upstream provider.
05:00: Some services start to return but issue looks to be intermittent.
05:30: Intermittent packet loss still occurring, Pipe Ten Engineers continue to liaise with upstream provider.
06:00: Network appears to have gained more stability, though still monitoring.
06:15: Stability has continued, though will still consider status as 'at risk'