We are phasing out email auto responders for the mail.pipeten.co.uk service.

Auto-responders by design dutifully respond to all emails received without performing any significant verification on the senders/from address (which can be easily faked especially in the case of spam).

The Internet community has started calling these responses to invalid from addresses as “backscatter”, and we are increasingly seeing customer auto-responders causing Pipe Ten mail servers to be flagged as potential spam sources which causes delays and blockages to email delivery.

Phasing out the small number of auto-responders in use for the mail.pipeten.co.uk, will decrease the frequency with which our mail services are flagged as a source of backscatter, and increase deliverability for the other majority of mail.pipeten.co.uk customers who do not use auto-responders.

From 1st February 2021 the ability to add new auto-responders will be disabled in the cp.pipeten.co.uk control panel interface (existing auto-responders if removed, will also be unable to be re-added).

We apologise for any inconvenience this may cause.

As a result of security improvements and protections implemented on https://whm.pipe.co/ and https://purely.domains/, it is no longer possible to support the ability to login to these systems via the https://my.pipe.co/ portal.

Customers will still be able to login to these accounts directly at https://whm.pipe.co/ and https://purely.domains/ but the ability to link these accounts to https://my.pipe.co/ will be removed and this system will be placed into a legacy status only for use with the https://cp.pipeten.co.uk/ hosting system.

We apologise for any inconvenience caused as we modernise and secure our forward focused systems.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 120 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout. Management of DNS through Purely.Domains will also be unavailable throughout.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 180 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout. Management of DNS through Purely.Domains will also be unavailable throughout.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.

We are due to perform system upgrades and maintenance on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been completed successfully.