We are due to perform system upgrades on our platform that manages our support ticket and billing system. This will affect access to the following URLs:

https://my.pipe.co
https://my.purely.website

The work is expected to take approximately 2 hours.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Servers will continue to be monitored throughout as usual.

Update: This work has been completed successfully.

We are performing essential migration works on the legacy shared hosting server dwin41.pipeten.co.uk which will cause some disruption and a brief outage. Any changes made to you sites during the maintenance window will be lost, in order to complete these works we will be stopping management and FTP services. The affected services are web only, database and email service will remain unaffected.

Works have now been completed.

If you are experiencing problems after the service notice window is closed, please get in touch with support.

We are due to perform system upgrades on our platform that manages our support ticket and billing system. This will affect access to the following URLs:

https://my.pipe.co
https://my.purely.website

The work is expected to take approximately 1 hour.

Access to these URL's should not be affected, however is deemed at risk throughout this period.

This work has been completed successfully.

We have scheduled upgrades to the systems associated with *.purely.website within the defined service notice window to include:

* cp.purely.website control panel
* ns1,ns2,ns3 name servers
* web$n.purely.website web servers
* m$n.purely.website mail servers
* b$n.purely.website backup servers
* other associated infrastructure

Extensive monitoring and testing will be performed before, during and after the updates to ensure the minimum impact on customers.

There will be brief interruptions on all these services when they are required to reload, restart or reboot at some point with the service notice window; in rare circumstances, there may be a prolonged outage.

Any unexpected or prolonged outages that come up will be communicated via this service notice.

If you are experiencing problems after the service notice window is closed, please get in touch with support.

Update: We are experiencing issues with some websites following the upgrade. We're working on resolving this as quickly as we can.

Update: The issue has been resolved and the upgrade has now been completed.