We are due to perform system upgrades on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains
https://my.pipe.co

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Servers will continue to be monitored throughout at usual.

This work has been completed successfully.

We are due to perform essential system upgrades and maintenance of our real-time monitoring platform.

The work is expected to take approximately 8 hours to complete, during this time Pipe Ten engineers will not receive proactive alerts and access to https://metrics.pipe.co/ will be unavailable.

The work does not impact any other services so if you experience any issues with your services please raise a support ticket in the usual way and we will investigate.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://whm.pipe.co

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Servers will continue to be monitored throughout at usual.

This work has now been successfully completed.

Between 22/05/2023 15:00 and 22/05/2023 18:00 we are updating the control panel and other infrastructure associated with purely.website

While purely.website itself and support systems at purely.domains are not expected to be adversely impacted; the hosting/email control panel and application, database, dns, email, web servers will all have updates applied and feature brief interruptions as the services are restarted to take advantage of these.

We will update this service notice when the works start, should we experience any problems and otherwise when the works are finished.

If you are still experiencing problems with your website after the works are complete, please don't hesitate to contact us via normal methods.

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1635 - These works are completed without error.

Love of love
purely.website

18:00 -
We are aware of a loss of connectivity to services located in the Sheffield data centre. We are currently investigating the issue and are in communication with the provider.

18:45 -
It has been confirmed to be a widespread network outage and engineers are on site working to resolve the issue.

19:00 -
Connectivity has now been restored but we are continuing to monitor the situation.

21:00 -
The issue is now marked as resolved and we are closing this service notice, but will continue to closely monitor the stability of the network.