Pipe Ten perform Windows Updates on a monthly basis surrounding Patch Tuesday, which falls on the second Tuesday of each month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers are rebooted to apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Windows Servers are performed between 18:00 - 23:00 the following Wednesday, Thursday and Friday.*

Shared Windows Servers are performed between 18:00 - 23:00 through-out the following week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

While we're trying our best to avoid thinking about mince pies for the sake of our waistlines, the festive season will be soon upon us.

In line with the IT industry, our partners and the majority of our customers operations; Pipe Ten will be operating a change freeze for all services meaning that change requests or provisioning will not take place unless for the purposes of fixing a broken existing system or to fulfil a pre-agreed DR contract.

If you have any requests to be executed prior to the change freeze or require prior approval to occur during the change freeze, please contact support immediately.

Pipe Ten support and engineering will remain available throughout the change freeze period.

We are phasing out email auto responders for the mail.pipeten.co.uk service.

Auto-responders by design dutifully respond to all emails received without performing any significant verification on the senders/from address (which can be easily faked especially in the case of spam).

The Internet community has started calling these responses to invalid from addresses as “backscatter”, and we are increasingly seeing customer auto-responders causing Pipe Ten mail servers to be flagged as potential spam sources which causes delays and blockages to email delivery.

Phasing out the small number of auto-responders in use for the mail.pipeten.co.uk, will decrease the frequency with which our mail services are flagged as a source of backscatter, and increase deliverability for the other majority of mail.pipeten.co.uk customers who do not use auto-responders.

From 1st February 2021 the ability to add new auto-responders will be disabled in the cp.pipeten.co.uk control panel interface (existing auto-responders if removed, will also be unable to be re-added).

We apologise for any inconvenience this may cause.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.