Due to new regulations regarding online payments YOU WILL NEED TO UPDATE YOUR PAYMENT DETAILS when your next invoice is issued from either Pipe Ten or Purely.Domains to ensure that your hosting services and domain names are automatically renewed and don't unexpectedly expire.

The FCA's Strong Customer Authentication [https://www.fca.org.uk/consumers/strong-customer-authentication] (SCA) is a new requirement of the second Payment Services Directive (PSD2) which aims to add extra layers of security to e-Commerce transactions and as such as of the 9th March 2022 all previously stored card details will no longer work and you will be required to re-add your card details.

This change will affect all customers that usually pay for their hosting services and domain name renewals using a debit or credit card. PayPal transactions will remain unchanged.

Depending on the particular service you take from Pipe Ten, instructions on how to update your stored card details against your account can be found at for your billing system:
whm.pipe.co: https://www.pipeten.com/support/whm/how-do-i-update-my-payment-details/
purely.domains: https://purely.group/support/account/how-do-i-update-my-payment-details/
my.pipe.co: https://www.pipeten.com/support/legacy/billing/updating-card-details/

We are due to perform system upgrades on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://whm.pipe.co
https://my.pipe.co

The work is expected to take approximately 90 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Servers will continue to be monitored throughout at usual.

This work has been completed successfully.

On Wednesday 1st March, between 1000 and 1500, we are upgrading the underlying infrastructure of purely.website accounts to the latest software versions.

Each service will be unavailable for up to an hour while the operating system is updated and rebooted.

We will monitor the progress closely and update this service notice if there are any unexpected issues.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

This work has been re-scheduled for the 16th of March.

This work has now been successfully completed.