Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

The legacy hosting control panel's billing system is scheduled to undergo routine maintenance throughout this window.

The legacy hosting control panel (cp.pipeten.co.uk) will continue to function as normal without interruption however payments may not be processed during this window.

If you're account is due on this date and you fail to pay due to the works we will not suspend your account immediately. Please try to make the payment after the window is finished or the next day, if you have any issues please get in contact with our support team.

There is no expected downtime for websites hosted under this legacy system. Hosting should be unaffected.