Pipe Ten perform Windows Updates on a monthly basis surrounding Patch Tuesday, which falls on the second Tuesday of each month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers are rebooted to apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Windows Servers are performed between 18:00 - 23:00 the following Wednesday, Thursday and Friday.*

Shared Windows Servers are performed between 18:00 - 23:00 through-out the following week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

While we're trying our best to avoid thinking about mince pies for the sake of our waistlines, the festive season will be soon upon us.

In line with the IT industry, our partners and the majority of our customers operations; Pipe Ten will be operating a change freeze for all services meaning that change requests or provisioning will not take place unless for the purposes of fixing a broken existing system or to fulfil a pre-agreed DR contract.

If you have any requests to be executed prior to the change freeze or require prior approval to occur during the change freeze, please contact support immediately.

Pipe Ten support and engineering will remain available throughout the change freeze period.

The generators in DC0 Manchester are undergoing annual service on a one-by-one basis.

Services shall be deemed to be "at risk" as there will be periods when the backup power to the facility will be provided fewer generators than it otherwise would.

The affected time period will only be two brief windows inside the maintenance window outlined above.

If you require more information please contact support.

Pipe Ten engineers will be performing scheduled maintenance on cp.pipeten.co.uk to improve availability of the system going forward.

During this time control panel access via cp.pipeten.co.uk may be unstable or unavailable.

Customer sites managed by cp.pipeten.co.uk will remain fully functional during this period, only the control panel system will be affected.

We are performing a server migration of the main www.pipeten.com sales website and the harmonised documentation website.

During this time both websites will be unavailable for visitors/customers for a short period of time, but visitors may experience interruption for up to 2 hours during the scheduled window.

Although client documentation access will be unavailable throughout, client solutions will not be affected during this maintenance and will continue to be monitored as usual.

We will be updating the management agent on the server dwin25.

The work is expected to take approximately 60 minutes.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.

We will be updating the management agent on the server uwin9.

The work is expected to take approximately 60 minutes.