The failure of an air conditioning compressor has led to the release of refrigerant gas into the underfloor void at Sheffield DC1.

That refrigerant leak was detected by the fire suppression system and led to the unplanned release of fire suppression gas into the data hall.

Cooling and fire detection systems remain operational, but the fire suppression gas has been exhausted.

As a result the services from this data centre shall be considered "at-risk" while repairs and refilling of the suppression gas is undertaken.

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages our Support Ticket and Billing System. This will affect the access of the following URLS:

https://whm.pipe.co
https://my.pipe.co

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period.

Servers will continue to be monitored throughout at usual.

This work has been completed successfully.

We are due to perform system upgrades on our platform that manages the legacy control panel. This will affect the access of the following URLS:

https://cp.pipeten.co.uk
https://my.pipe.co

The work is expected to take approximately 60 minutes.

Customers will be unable to manage their legacy hosting via the control panel during these works.

Servers will continue to be monitored throughout at usual.

These works have been completed successfully

We are due to perform system upgrades on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or updates support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.

These works have been completed successfully.