Pipe Ten perform Windows Updates on a monthly basis surrounding Patch Tuesday, which falls on the second Tuesday of each month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers are rebooted to apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Windows Servers are performed between 18:00 - 23:00 the following Wednesday, Thursday and Friday.*

Shared Windows Servers are performed between 18:00 - 23:00 through-out the following week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.