Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

Due to new regulations regarding online payments YOU WILL NEED TO UPDATE YOUR PAYMENT DETAILS when your next invoice is issued from either Pipe Ten or Purely.Domains to ensure that your hosting services and domain names are automatically renewed and don't unexpectedly expire.

The FCA's Strong Customer Authentication [https://www.fca.org.uk/consumers/strong-customer-authentication] (SCA) is a new requirement of the second Payment Services Directive (PSD2) which aims to add extra layers of security to e-Commerce transactions and as such as of the 9th March 2022 all previously stored card details will no longer work and you will be required to re-add your card details.

This change will affect all customers that usually pay for their hosting services and domain name renewals using a debit or credit card. PayPal transactions will remain unchanged.

Depending on the particular service you take from Pipe Ten, instructions on how to update your stored card details against your account can be found at for your billing system:
whm.pipe.co: https://www.pipeten.com/support/whm/how-do-i-update-my-payment-details/
purely.domains: https://purely.group/support/account/how-do-i-update-my-payment-details/
my.pipe.co: https://www.pipeten.com/support/legacy/billing/updating-card-details/

It's that time of the year again where we put a freeze on any major changes to customer solutions and core infrastructure while both staff and suppliers have extended holidays to spend time with family and friends.

Between 1200 on Friday 16th December 2022 and 0900 on Tuesday January 13th 2023 we will be in a change freeze period.

We will be taking this window as an opportunity for non-critical housekeeping, training and future planning.

We hope you and yours have a wonderful break. We remain available and monitoring services to ensure anything broken is quick identified and resolved.

We are due to perform system upgrades and maintenance on our platform that manages our Domain Names and Billing System. This will affect the access of the following URLS:

https://purely.domains/

The work is expected to take approximately 120 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.