Status
Manchester
Sheffield
Derby
Special Status Reports
Service Notices
- In Progress: COVID-19 Status (2020/03/09 12:00 - 2021/03/31 09:00)
- Status - In Progress
- Priority - Medium
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As part of Pipe Ten's existing disaster recovery planning, we have the ability (existing already as a default) for our employees to work remotely from the office while maintaining our strict ISO27001 compliance and PCI DSS for Service Providers standards.
While there are no single points of failure within Pipe Ten, we are a small but expert team and felt it was important to act early to ensure the well-being of our colleagues and on-going service for our customers.
Since early-March we had enacted our disaster recovery plan as result of the developing Covid-19 situation, asking employees to work from home and/or maintain separation from other colleagues across our multiple offices and rooms within.
Since mid-March into April, and for the considerable future; we will continue operating on a largely remote working and/or physical distancing basis.
- Support is operating as normal.
- Engineering is operating as normal.
- Compliance & Security is operating as normal.
- Data Centre access is operating as normal.
- Employment and Interviews continue remotely.
- Meetings with customers and staff continue remotely.
- For the most part, all services are operating as normal.
We continue to monitor the situation closely while encouraging all staff and customers to be safe, be well, to keep calm and to carry on geeking. - Date - 2020/03/09 12:00 - 2021/03/31 09:00
- Last Updated - 2021-01-15 17:46:40
- In Progress: mail.pipeten.co.uk - Auto Responder End of Life (2021/02/01 11:00 - 2021/05/01 11:00)
- Status - In Progress
- Priority - Low
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We are phasing out email auto responders for the mail.pipeten.co.uk service.
Auto-responders by design dutifully respond to all emails received without performing any significant verification on the senders/from address (which can be easily faked especially in the case of spam).
The Internet community has started calling these responses to invalid from addresses as “backscatter”, and we are increasingly seeing customer auto-responders causing Pipe Ten mail servers to be flagged as potential spam sources which causes delays and blockages to email delivery.
Phasing out the small number of auto-responders in use for the mail.pipeten.co.uk, will decrease the frequency with which our mail services are flagged as a source of backscatter, and increase deliverability for the other majority of mail.pipeten.co.uk customers who do not use auto-responders.
From 1st February 2021 the ability to add new auto-responders will be disabled in the cp.pipeten.co.uk control panel interface (existing auto-responders if removed, will also be unable to be re-added).
We apologise for any inconvenience this may cause. - Date - 2021/02/01 11:00 - 2021/05/01 11:00
- Last Updated - 2021-02-01 09:35:44
- Scheduled: Legacy Windows Server Updates (2019/10/09 18:00 - 2024/01/01 23:00)
- Status - Scheduled
- Priority - Low
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Pipe Ten perform Windows Updates on a monthly basis surrounding Patch Tuesday, which falls on the second Tuesday of each month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers are rebooted to apply changes.
Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.
Private Windows Servers are performed between 18:00 - 23:00 the following Wednesday, Thursday and Friday.*
Shared Windows Servers are performed between 18:00 - 23:00 through-out the following week.
* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.
- Date - 2019/10/09 18:00 - 2024/01/01 23:00
- Last Updated - 2019-12-23 11:59:02
- Scheduled: Legacy Linux Server Updates (2019/10/14 18:00 - 2024/01/01 23:00)
- Status - Scheduled
- Priority - Low
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Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes.
Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.
Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *
Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.
* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.
- Date - 2019/10/14 18:00 - 2024/01/01 23:00
- Last Updated - 2019-12-23 11:59:10
- Scheduled: Pipe Ten Third Party Fibre Maintenance (2021/03/04 00:00 - 2021/03/04 08:00)
- Status - Scheduled
- Priority - High
-
Pipe Ten's upstream connectivity provider will be performing maintenance on our connectivity between our Sheffield and Derby datacentres.
During this time the following will be affected:
- xo.pipe.co control panel access to hosts in the Derby datacentre will be unavailable
- Backups from the Sheffield datacentre will postponed
- Backups from the Derby datacentre will be postponed
- Restoration from any Sheffield or Derby backups will be unavailable
Due to this there may also be higher than normal traffic following the works on your services whilst the pending backups are completed.
We apologise for any inconvenience this may cause. - Date - 2021/03/04 00:00 - 2021/03/04 08:00
- Last Updated - 2021-02-24 15:55:59
- Scheduled: Pipe Ten Third Party Fibre Maintenance (2021/03/10 00:00 - 2021/03/10 06:00)
- Status - Scheduled
- Priority - High
-
Pipe Ten's upstream connectivity provider will be performing maintenance on our connectivity between our Sheffield and Derby datacentres.
During this time the following will be affected:
- xo.pipe.co control panel access to hosts in the Derby datacentre will be unavailable
- Backups from the Sheffield datacentre will postponed
- Backups from the Derby datacentre will be postponed
- Restoration from any Sheffield or Derby backups will be unavailable
Due to this there may also be higher than normal traffic following the works on your services whilst the pending backups are completed.
We apologise for any inconvenience this may cause. - Date - 2021/03/10 00:00 - 2021/03/10 06:00
- Last Updated - 2021-03-03 09:12:38
- Scheduled: Scheduled Maintenance - Core Router Software Upgrades (Sheffield DC1) (2021/03/10 20:00 - 2021/03/11 00:00)
- Status - Scheduled
- Priority - Critical
-
Affected Infrastructure:
Components: Network Connectivity
Locations: Sheffield (DC1)
Details:
Between the stated maintenance window Pipe Ten Engineers are performing software upgrades on a Core routers within the Sheffield DC1 facility. During the window you will see a single downtime event of up to 10 minutes, outside of this, services will remain at-risk during the window.
Updates during the window will be posted here.
Whilst it is essential that we perform such maintenance to ensure the ongoing stability and security of our network, we are taking all precautions to minimise the inconvenience caused. We appreciate your understanding and patience during these works. - Date - 2021/03/10 20:00 - 2021/03/11 00:00
- Last Updated - 2021-03-03 10:03:14
- Scheduled: Scheduled Maintenance - Core Router Software Upgrades (Derby DC2) (2021/03/11 08:00 - 2021/03/12 00:00)
- Status - Scheduled
- Priority - Critical
-
Affected Infrastructure
Components: Network Connectivity
Locations: Derby (DC2)
Details:
Between the stated maintenance Window Pipe Ten Engineers are performing software upgrades on a Core routers within the Derby DC2 facility. During the window you will see a single downtime event of up to 10 minutes, outside of this, services will remain at-risk during the window.
Updates during the window will be posted here.
Whilst it is essential that we perform such maintenance to ensure the ongoing stability and security of our network, we are taking all precautions to minimise the inconvenience caused. We appreciate your understanding and patience during these works. - Date - 2021/03/11 08:00 - 2021/03/12 00:00
- Last Updated - 2021-03-03 09:41:34
- Resolved: Maintenance Legacy MySQL (2021/02/10 08:00 - 2021/02/10 09:00)
- Status - Resolved
- Priority - Low
-
Pipe Ten Engineers are due to perform system upgrades and maintenance on our platform that provides MySQL services to the shared H-Sphere cluster. This will affect access of the following services:
mysql.pipeten.co.uk
dmysql.pipeten.co.uk
The work is expected to take approximately 15 minutes.
Websites utilising these servers will see brief outages as the services are restarted.
These works have bee rescheduled for 10/02/2021 (Originally 03/02/2021) .
These works have now been completed.
- Date - 2021/02/10 08:00 - 2021/02/10 09:00
- Last Updated - 2021-02-10 09:02:17
- Resolved: Domain/Support System Upgrades and maintenance (2021/02/11 21:00 - 2021/02/11 23:00)
- Status - Resolved
- Priority - Low
-
We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:
https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/
The work is expected to take approximately 60 minutes.
Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.
Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.
This work has been completed successfully. - Date - 2021/02/11 21:00 - 2021/02/11 23:00
- Last Updated - 2021-02-11 21:48:05
- Resolved: Domain/Support System Upgrades and maintenance (2021/02/25 21:00 - 2021/02/25 23:00)
- Status - Resolved
- Priority - Low
-
We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:
https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/
The work is expected to take approximately 60 minutes.
Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.
Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.
This work has been completed successfully. - Date - 2021/02/25 21:00 - 2021/02/25 23:00
- Last Updated - 2021-02-25 21:49:28
- Resolved: Domain/Support System Upgrades and maintenance (2021/03/04 21:00 - 2021/03/04 23:00)
- Status - Resolved
- Priority - Low
-
We are due to perform system upgrades and maintenance on our platform that manages our Domain Names, Support Ticket and Billing System. This will affect the access of the following URLS:
https://purely.domains/
https://ask.pipeten.co.uk/
https://whm.pipe.co/
https://my.pipe.co/
The work is expected to take approximately 60 minutes.
Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period. The management and registration of domain names via Purely.Domains will also be unavailable throughout.
Monitored servers will (as normal) be proactively reviewed for failure and investigated/fixed.
This work has been completed successfully. - Date - 2021/03/04 21:00 - 2021/03/04 23:00
- Last Updated - 2021-03-04 22:00:54