Pipe Ten perform Windows Updates on a monthly basis surrounding Patch Tuesday, which falls on the second Tuesday of each month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers are rebooted to apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Windows Servers are performed between 18:00 - 23:00 the following Wednesday, Thursday and Friday.*

Shared Windows Servers are performed between 18:00 - 23:00 through-out the following week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

New ToR switching is being installed to DC1 Sheffield, network interruption is highly unlikely during this period.

During the maintenance window your services will be deemed "at risk".

If you require more information please contact support.

There will be maintenance on the generators that provide backup power.

During the maintenance window your services will be deemed "at risk".

If you require more information please contact support.

This changes rationale and objective is to improve default templates to get rid of notification floods, false positives, and other misleading alerts, and to help our monitoring services drive you to the right root issue.

While we're trying our best to avoid thinking about mince pies for the sake of our waistlines, the festive season will be soon upon us.

In line with the IT industry, our partners and the majority of our customers operations; Pipe Ten will be operating a change freeze for all services meaning that change requests or provisioning will not take place unless for the purposes of fixing a broken existing system or to fulfil a pre-agreed DR contract.

If you have any requests to be executed prior to the change freeze or require prior approval to occur during the change freeze, please contact support immediately.

Pipe Ten support and engineering will remain available throughout the change freeze period.