Pipe Ten perform Linux System Updates on a monthly basis, usually within the third week of the month. Typically users should expect to experience an outage of approximately 5 minutes whilst the servers apply changes. 

Our engineers will monitor the servers during the maintenance window, however should you experience any problems after the window is complete, please contact support in the usual way.

Private Linux Servers are generally performed between 18:00 - 23:00 on the third Thursday of the month. *

Shared Linux Servers are performed between 15:00 - 18:00 through-out the third week.

* If a Private Server Customer finds that their assigned update window that their server is sitting within is not suitable, please raise a support ticket and we can re-arrange this for another time.

We are due to perform system upgrades on our platform that manages our support ticket and billing system. This will affect access to the following URLs:

https://my.purely.website
https://my.pipe.co

The work is expected to take approximately 60 minutes.

Customers will be unable to raise or update support tickets or access their billing information on the above URLs during this period.

Servers will continue to be monitored throughout as usual.