As part of Pipe Ten's existing disaster recovery planning, we have the ability (existing already as a default) for our employees to work remotely from the office while maintaining our strict ISO27001 compliance and PCI DSS for Service Providers standards.

While there are no single points of failure within Pipe Ten, we are a small but expert team and felt it was important to act early to ensure the well-being of our colleagues and on-going service for our customers.

Since early-March we had enacted our disaster recovery plan as result of the developing Covid-19 situation, asking employees to work from home and/or maintain separation from other colleagues across our multiple offices and rooms within.

Since mid-March into April, and for the considerable future; we will continue operating on a largely remote working and/or physical distancing basis.

- Support is operating as normal.
- Engineering is operating as normal.
- Compliance & Security is operating as normal.
- Data Centre access is operating as normal.
- Employment and Interviews continue remotely.
- Meetings with customers and staff continue remotely.
- For the most part, all services are operating as normal.

We continue to monitor the situation closely while encouraging all staff and customers to be safe, be well, to keep calm and to carry on geeking.

We are phasing out email auto responders for the mail.pipeten.co.uk service.

Auto-responders by design dutifully respond to all emails received without performing any significant verification on the senders/from address (which can be easily faked especially in the case of spam).

The Internet community has started calling these responses to invalid from addresses as “backscatter”, and we are increasingly seeing customer auto-responders causing Pipe Ten mail servers to be flagged as potential spam sources which causes delays and blockages to email delivery.

Phasing out the small number of auto-responders in use for the mail.pipeten.co.uk, will decrease the frequency with which our mail services are flagged as a source of backscatter, and increase deliverability for the other majority of mail.pipeten.co.uk customers who do not use auto-responders.

From 1st February 2021 the ability to add new auto-responders will be disabled in the cp.pipeten.co.uk control panel interface (existing auto-responders if removed, will also be unable to be re-added).

We apologise for any inconvenience this may cause.

As a result of security improvements and protections implemented on https://whm.pipe.co/ and https://purely.domains/, it is no longer possible to support the ability to login to these systems via the https://my.pipe.co/ portal.

Customers will still be able to login to these accounts directly at https://whm.pipe.co/ and https://purely.domains/ but the ability to link these accounts to https://my.pipe.co/ will be removed and this system will be placed into a legacy status only for use with the https://cp.pipeten.co.uk/ hosting system.

We apologise for any inconvenience caused as we modernise and secure our forward focused systems.